Our honest promise
Refund & Replacement Policy
Last updated: January 2026
Damaged, melted or incorrect orders
If your chocolate arrives melted, heat-bloomed, damaged, or if you received the wrong item, email hello@paradelle.store within 48 hours of delivery with your order number and a photograph of the parcel and product. We will replace the item or refund you in full — whichever you prefer.
Food-safety returns
Because chocolate is a perishable food product, we cannot accept returns of opened or undamaged items for change-of-mind reasons. This protects the safety and integrity of every PARADELLE bar.
Refund timeline
Approved refunds are issued to the original payment method via Razorpay within 3–5 business days of approval. Banks typically reflect the credit within 5–7 business days after that. We will email you the reference as soon as it is processed.
Cancellations
Orders can be cancelled for a full refund any time before dispatch — usually within a few hours of ordering, as we pack quickly. Once a parcel has shipped, the damaged/incorrect policy above applies.